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完全覆蓋的CRT-261熱門考題|高通過率的考試材料|值得信任的CRT-261權威考題
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>> CRT-261熱門考題 <<
CRT-261權威考題，CRT-261測試題庫
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最新的 Salesforce Service Cloud Consultant CRT-261 免費考試真題 (Q36-Q41):
問題 #36
vp of service at universal containers wants to make it easier and faster for support reps to send knowledge articles to customers.What should a consultant configure to satisy this request ?
- A. create a lightning email template to sned artilce to customer
- B. create a workflow email alert to send the artilce to the customer
- C. Create a macro to send an email with the article to customer
- D. create an auto response rule to send the article to teh customer
答案：C
解題說明：
Creating a macro to send an email with the article to customer is a solution that can satisfy the request of making it easier and faster for support reps to send knowledge articles to customers. A macro is a set of instructions that can automate common or repetitive tasks on a record, such as sending an email and updating a field. A macro can help reps save time and avoid errors when sending articles to customers. Verified References: : https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_create.htm&type=5
問題 #37
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?
- A. Case Feed
- B. Omni-channel Supervisor
- C. Next Best Actions
- D. Push Notifications
答案：B
解題說明：
Explanation
Omni-channel Supervisor is a feature that allows managers to monitor the performance and activity of agents and queues in real time. Managers can view metrics such as agent status, workload, capacity, and chat transcripts. Managers can also provide real-time feedback to agents during customer chat sessions by sending private messages or coaching requests. Verified References: Service Cloud Consultant Certification Guide & Tips, Omni-Channel Supervisor Overview
問題 #38
Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would like to send an email to the customer that includes details of the correction process.
What should a consultant recommend to meet this requirement?
- A. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record type is created
- B. Create a workflow rule and email alert action that sends an email to the case contact when a case with the "Errata" record type is created
- C. Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type is created
- D. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record type is created
答案：B
問題 #39
Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever cases are created or updated by contact center agents. UC does NOT want to use any customized code to accomplish this.
Which solution should a Consultant recommend?
- A. Schedule batch Apex processing job
- B. Visualforce page APEX SOAP async callout
- C. RESTful services with GET, POST, or PUT
- D. Workflow-driven outbound messaging
答案：D
問題 #40
Ursa Major Solar sends service technicals to customer locations. Customer have complained about 4-hour long appointment windows and lack of information about the technical's arriaval time.
What is the recommended feature to improve the customer experince?
- A. Video Support
- B. Omn-Channel Routing
- C. Appointment Assitant
- D. Incident Management
答案：C
解題說明：
Appointment Assistant is a feature that can improve the customer experience by reducing the 4-hour long appointment windows and providing information about the technician's arrival time. Appointment Assistant is a feature that allows customers to track the status and location of their service appointments in real time through SMS messages or a web page. Appointment Assistant can help customers plan their day, reduce no- shows, and increase satisfaction. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
field_service_appointment_assistant_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
field_service_appointment_assistant_setup.htm&type=5
問題 #41
......
學歷不等於實力，更不等於能力，學歷只是代表你有這個學習經歷而已，而真正的能力是在實踐中鍛煉出來的，與學歷並沒有必然聯繫。不要覺得自己能力不行，更不要懷疑自己，當你選擇了Salesforce的CRT-261考試認證，就要努力通過，如果你擔心考不過，你可以選擇Testpdf Salesforce的CRT-261考試培訓資料，不管你學歷有多高，你能力有多低，你都可以很容易的理解這個培訓資料的內容，並且可以順利的通過考試認證。
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很多考生明明掌握了足夠多的專業知識和技能，但最終依舊考試失敗主要就是兩個原因：第一，考試壓力太大;第二，沒有對Testpdf的CRT-261题库有充分的掌握，Salesforce CRT-261權威考題為其中較為頂級的證照，其取得門檻也比較高，選擇最新的Testpdf CRT-261考題可以讓考生順利過關，很多考生都試用這種方法獲取Salesforce Service Cloud Consultant CRT-261證書，對於為了生活的壓力加薪，升遷的技術人員來說，因為沒有時間去補習班上課，選擇最新的Testpdf CRT-261考題對於他們來說是個方便之舉，CRT-261 PASS 這套學習指南還真不錯，很多力啊，你可以通過免費下載我們提供的部分關於 Salesforce CRT-261 題庫及答案作為嘗試來確定我們的可靠性，相信你會很滿意的。
即便是後來因為這句話給他帶來天大的麻煩，他也不曾後悔過，正在她張口喊啊三停手的時候，很多考生明明掌握了足夠多的專業知識和技能，但最終依舊考試失敗主要就是兩個原因：第一，考試壓力太大;第二，沒有對Testpdf的CRT-261题库有充分的掌握。
快速下載的CRT-261熱門考題與最新更正的Salesforce認證培訓 - 優質的Salesforce Certification Preparation for Service Cloud Consultant
Salesforce為其中較為頂級的證照，其取得門檻也比較高，選擇最新的Testpdf CRT-261考題可以讓考生順利過關，很多考生都試用這種方法獲取Salesforce Service Cloud Consultant CRT-261證書，對於為了生活的壓力加薪，升遷的技術人員來說，因為沒有時間去補習班上課，選擇最新的Testpdf CRT-261考題對於他們來說是個方便之舉。
CRT-261 PASS 這套學習指南還真不錯，很多力啊，你可以通過免費下載我們提供的部分關於 Salesforce CRT-261 題庫及答案作為嘗試來確定我們的可靠性，相信你會很滿意的。
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